How to Find Long-Term Customers

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Week 1:

• Day 1:

  In order for a business to grow, the entrepreneur must grow. First, the entrepreneur’s role will evolve from primarily being a “doer” to a manager then to a leader and ultimately to being a coach/mentor.

• Day 2:

  In order for a business to grow, the entrepreneur must grow. First, the entrepreneur’s role will evolve from primarily being a “doer” to a manager then to a leader and ultimately to being a coach/mentor.

Week 2:

• Day 1:

  Using the Leaders Bank and Trilogy Health Services stories we will look at how two businesses put in place people policies, practices, and a leadership model that led to high employee engagement, loyalty, and productivity that drove high customer satisfaction.

Day 3:

• 08:00 am:

  In order for a business to grow, the entrepreneur must grow. First, the entrepreneur’s role will evolve from primarily being a “doer” to a manager then to a leader and ultimately to being a coach/mentor.

• 11:00 am:

  In order for a business to grow, the entrepreneur must grow. First, the entrepreneur’s role will evolve from primarily being a “doer” to a manager then to a leader and ultimately to being a coach/mentor.

Claire Doe

Marketing Specialist

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Rachel Britain

Data Architect

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John Doe

Senior Designer

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